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How we protect your account data

Your account, wallet records and device activity are handled under this Privacy Policy before you browse Blackjack, Spaceman or Boxing Betting.

Account dataDANA recordsOVO recordsGoPay recordsQRIS checks
galabet How we protect your account data
CONTACT ROUTES

Three ways to ask us

Privacy questions should reach the team that can see account records, payment references and device logs.

Live chat Open the chat icon after signing in and choose Privacy Policy request. We can check recent account activity, confirm your registered phone number and explain what record we need before changing stored details.
Email privacy desk Send your request from the email address on your account and include a clear subject such as data access or correction. We reply during 09:00 to 23:00 WIB with the next account step.
Wallet reference help For DANA, OVO, GoPay or QRIS privacy questions, include the transaction time and reference shown in your wallet history. We use that reference to locate records without asking for your full wallet balance.
DATA CONTROLS

Six privacy controls we use

Privacy handling is built into daily account work, not added after a problem appears. We separate account identity, wallet references, device signals and support messages so each team sees only what its…

Account opening data

When you open an account, we collect the details needed to create your profile and protect sign-in access. Phone verification helps us match privacy requests to the right account before any stored data is changed.

Payment record handling

DANA, OVO, GoPay and QRIS records are kept as transaction references, not as full wallet access. We use them to confirm deposits, investigate withdrawals and answer privacy questions about payment history.

Cookie choices

Cookies help keep your session active, remember basic device settings and detect unusual sign-in patterns. You can clear cookies through your browser settings, though some account checks may ask you to sign in again.

Device security

On Android, you can clear site data through Chrome, Settings, Site settings, Data stored. On iPhone, use Safari settings to remove website data if you want a fresh privacy session.

Retention periods

We keep account and payment records for operational, security and legal needs, then reduce or remove data when it is no longer required. Some transaction records must stay longer where local law permits.

Correction requests

If your name, phone number or email changes, contact us before creating another account. We may ask for a sign-in check and a recent payment reference before updating stored profile data.

Answers about your data rights

These answers focus on the privacy requests we receive most often from Indonesia account holders. Keep your registered phone number, email address and any DANA, OVO, GoPay or QRIS reference nearby when you contact us. Clear details help us confirm ownership and respond without exposing another account.

We collect the details needed to create and protect your account, such as name, phone number, email address, login activity and verification steps. We also record wallet references when you use DANA, OVO, GoPay or QRIS.

We store payment references so deposits, withdrawals and account questions can be checked against your wallet activity. These records help us resolve mismatches, answer privacy requests and keep the account timeline accurate.

Yes. Contact chat or email from your registered account details and state that you want account data access. We may confirm your phone number, recent sign-in or payment reference before sharing a response.

Send the request through chat or email while signed in, then confirm the old and new details. We may ask for a recent DANA, OVO, GoPay or QRIS reference to verify account ownership.

Cookies can record session status, device settings and page activity, including when you move between Blackjack, Spaceman or account pages. They help us maintain sign-in security and detect unusual access patterns.

We keep account, payment and support records while they are needed for service, security, dispute handling and legal duties. When records are no longer required, we reduce, archive or remove them where local law permits.

Use live chat or email between 09:00 and 23:00 WIB and choose a privacy request topic. Include your registered phone number and any payment reference so we can locate the account record safely.